Last updated: October 2025
At H&S Modern Dentistry, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, or receive treatment at our clinic.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, date of birth, contact details (phone, email, address)
- Health fund details
- Medical and dental history, treatment information, and referral details
- Payment information (processed securely via approved payment systems)
b. Website & Online Information
- Data collected when you use our online booking system
- Information from contact forms, email enquiries, and social media messages
- Website usage data (e.g. cookies, IP address, browser type, visit duration)
2. How We Collect Your Information
We collect information when you:
- Make an appointment (online, in person, or by phone)
- Fill out patient forms or update your records
- Communicate with us via email, phone, or website forms
- Visit our website, where cookies may collect general browsing data
We only collect personal information directly from you, or from a guardian, insurer, or referring health professional when necessary and with your consent.
3. Why We Collect Your Information
We use your personal information to:
- Provide safe and effective dental care
- Maintain accurate patient records
- Process payments and health fund claims
- Confirm or reschedule appointments
- Send reminders, recalls, and important updates
- Comply with legal and regulatory obligations
4. How We Store and Protect Your Information
Your information is stored securely in both paper and electronic formats.
We implement strict measures to prevent unauthorised access, misuse, loss, or disclosure, including:
- Encrypted clinical software
- Password-protected systems and databases
- Staff confidentiality agreements
- Regular data backups and security updates
5. Disclosure of Your Information
We may disclose your information to:
- Other healthcare professionals (e.g. dental specialists, laboratories) where clinically relevant
- Health insurance providers and government agencies (e.g. Medicare, DVA)
- IT or administrative service providers who assist our operations (under confidentiality obligations)
We do not sell, rent, or trade your personal information.
We will not disclose your information to overseas recipients unless required by law or with your explicit consent.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to help us understand visitor behaviour and improve user experience.
Cookies do not personally identify you. You can adjust your browser settings to refuse cookies if preferred.
7. Accessing and Correcting Your Information
You have the right to request access to your personal or dental records, or to correct any inaccurate information.
Requests can be made in writing to our clinic at any time. We may require proof of identity before providing access.
8. Marketing Communications
From time to time, we may send you appointment reminders, newsletters, or promotional offers relevant to your dental care.
You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions in the email or SMS.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or practice. Updates will be published on our website, and the latest version will always be available there.
10. Contact Us
If you have any questions, concerns, or complaints about how we handle your information, please contact us:
H&S Modern Dentistry
📍 20C Blackburn Rd, Blackburn VIC 3130
📞 (03) 8839 6330
📧 info@hsmoderndentistry.com.au
We will respond to all privacy-related inquiries within a reasonable timeframe.
11. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
